Our Mission
New American Funding enables clients of all backgrounds to accomplish the American dream of homeownership by offering a diverse product suite, competitive pricing, and our promise to provide a timely and efficient closing. Our dedication to client service during the transaction extends after the closing while we service their mortgage. This passion for client service is displayed in every step of the homeownership experience with focus on fulfilling our client’s needs in a manner that enhances their standard of living.
Our History
New American Funding (NAF) was established in 2003 by husband-and-wife Rick and Patty Arvielo. By combining Patty’s extensive knowledge of the mortgage industry and Rick’s technical expertise, they began to build what would become one of the top mortgage companies in the U.S.
NAF began as a 40-employee call center in Orange County, California and, after years of hard work, opened its first branch in 2012. Now, over 20 years later, NAF has 272 branches across the nation.
By staying true to our guiding mission and providing an exceptional lending experience, we maintain a servicing portfolio of over 266,000 loans for $70 billion. In addition, we are a Fannie Mae, Freddie Mac, and Ginnie Mae direct mortgage lender, seller, and servicer that is licensed in all 50 states.
Our Values
LEAD WITH INTEGRITY
As an organization we have led and will continue to lead with integrity. It is the foundation of everything we do. Our words are our actions. We inspire trust by saying what we mean and taking responsibility for our actions. We do the right thing, even when no one is watching.
WE ARE STRONGER UNITED
As NAF has grown and scaled over the years, we know that we are stronger united. We create a positive and inclusive culture that fosters open, honest, and meaningful relationships.
Diverse perspectives fuel our purpose, deepen our trust with clients and team members, and strengthen our culture. We know that our differences are our greatest strength, and we find ways for everyone to belong. We invest in each other, we win, and we learn as a team.
INNOVATION FUELS EVOLUTION
Technology solutions and special products are the result of innovation and innovation fuels evolution. We encourage a culture of innovation and continuous improvement. Constantly simplifying the complex while driving personal and professional growth.
Innovation motivates us to act, take calculated risks, encourage new ideas, learn from mistakes, and strive to exceed expectations. By putting innovation at the forefront, we constantly raise the bar both within our workplace and throughout our industry.
PURSUE THE IMPOSSIBLE
Some of our innovative solutions seemed impossible at first, but that is why it is important that we always pursue the impossible. We think beyond "what is" and envision "what can be" before others even see it. Everyone is empowered to succeed.
We foster a collective responsibility to NAF's success. We believe that each member of our team is capable and accountable to make decisions, solve problems, and take actions that contribute to NAF's long-term vision, impact, and success.
EXECUTION DRIVES SUCCESS
All the innovation that occurs within NAF would be nothing without execution. Execution drives success, and results and speed matter. Our purpose gives us courage to reach beyond our comfort zone to overcome obstacles, find solutions, and deliver exceptional outcomes. We focus on execution to ensure we accomplish our goals.
PEOPLE COME FIRST
NAF would be nothing without all of our team members, our industry partners, and our clients and to this end, people come first at NAF. Outstanding service is the cornerstone of our business. We are meticulous in how we interact with our customers, partners, and each other.
The power of our shared values and collective efforts affects positive, groundbreaking change and delivers excellence for our customers, colleagues, and communities.