New American Funding Reviews

This review is on behalf of my parents.Angela Thurston Poindexter was the worst person that they've ever had to deal with. She lacked communication to the point of my parents not being able to get a hold of her. My parents were buying a house here from out of state, they needed to know what was going on with the loan. Angela texted most of the time and it was usually one word answers. She always seemed to be somewhere other than the office when she did actually answer her phone. Plus, she wanted to constantly talk about personal stuff.She also lost or misplaced important paperwork and had to request my parents to send it again, like a copy of their drivers licenses, something they gave the first time meeting with her. With her being so slow and non-communicative, it was making my parents question why they're even trying to get a loan from this company.She also somehow got them a homeowners insurance policy from a company that my parents didn't even want. They didn't even know that she did that for them.It didn't start becoming smooth until they finally had contact with the loan processor. The loan processor was the one to catch the homeowners insurance policy from a company my parents never agreed to or even knew about and switched to the one my parents had gotten themselves.Angela didn't end up finally contacting them until the day before they closed on the house, she hadn't talked to them for about a week and a half before that. Luckily the loan processor was very communicative and helped the process along easily for them.They never want to deal with Fairway again after this mess. Plus, their agent never wants to cross paths with Angela again, she even gave him a big headache.

Though I can imagine various ways that this could have been more unpleasant, each way involves natural disasters destroying my house; perhaps an asteroid large enough to destroy my house but leave my neighbours' houses untouched? In any case - a person whose job it is to help applicants through the process that forgets, repeatedly, the same common task every single time that the task needs to be done should probably not be helping your applicants.

No follow up

Beware of a low rate. A low rate is only good if they can close your loan. I honestly never leave bad reviews, but Cardinal Financial and its affiliate Sebonic Financial are absolutely the worst in every way possible. I only wish I would have researched this company more vigorously before being enticed by a low rate on a 15-year mortgage cash-out refinance. Every negative review I have read online about this company is true to my experience with them. In my opinion, they are as close as you can get to completely incompetent. I started my refinance with them back on February 10, 2020 after finding them on Bankrate.com. I supplied all the requested documentation roughly with-in 48 hours. I paid $450 for an appraisal and waited. They jammed my file up in underwriting for over a month. It was a constant chasing them down with calls and texts just trying to get them to respond. And when I finally got in touch with them…they asked for more documentation. I would provide… then silence…I would call…more documentation requested…repeat. Sometimes they even asked for the same thing again after I had provided it to them already. My original closing date passed without contact from Cardinal and as of 4/14/2020 they still would not provide me a clear to close. That’s when I finally told them to go kick rocks and had to pivot to a more reputable lender. What makes it worse, the money from my refinance was going to be used to offset the expenses my wife and I are incurring in our adoption of our son in May 1, 2020. I was clear about the timeline and was assured there would be no problems. Well, that turned out to be a lie. Two months should have been plenty of time to get a refinance complete, even in these challenging times, especially knowing the time crunch I was facing. The communication on this transaction was the worst I have ever experienced… and real estate is my profession. I put a lot of faith in this company and they let me down. If you are self-employed and have more than one source of income, I encourage you to go elsewhere. They have no idea what they are doing when it comes to borrowers like me. It will only leave you frustrated. I spent a lot of time over two months answering questions from an underwriter who had no understanding of LLC's, partnerships, or real estate. The loan originator, John Ruskin (Sebonic) was unable to help and the transaction coordinator with Cardinal was just about as lost as everybody else I spoke to. If you are thinking about using these folk…DON’T DO IT! Gary Loan No. 1400514317

I'd go days without hearing from him. His answers were always minimal and when they rejected us for debt/income ratio, even though we're at 15% with decent credit, he stopped answering my questions as to how we could approve it and other avenues. Not even as to "could we get a smaller loan". He takes days to get back to an email or voicemail and good luck getting him on the first call. Terrible waste of time, which is deadly in this market

I'd go days without hearing from him. His answers were always minimal and when they rejected us for debt/income ratio, even though we're at 15% with decent credit, he stopped answering my questions as to how we could approve it and other avenues. Not even as to "could we get a smaller loan". He takes days to get back to an email or voicemail and good luck getting him on the first call. Terrible waste of time, which is deadly in this market

Sebonic needs to find another lender to use before they lose any semblance of professionalism! Mr. Ruskin turned my loan over to Cardinal a full 3 weeks before closing date and they did nothing. 4 days before closing they finally looked at the info and started contacting me at all hours for more stuff. We closed 10 days late...

Sebonic needs to find another lender to use before they lose any semblance of professionalism! Mr. Ruskin turned my loan over to Cardinal a full 3 weeks before closing date and they did nothing. 4 days before closing they finally looked at the info and started contacting me at all hours for more stuff. We closed 10 days late...