New American Funding Reviews
Review by Adrian Castaneda for Tania Murray
Completed transaction on November 24, 2020
The leak of communication and questions were not answered in a timely manner issues were taken lightly and delayed our closing process.
Review by Scott Onstott for Anonymous Anonymous
Completed transaction on November 19, 2020
First it took 8 months to refi , I got 7 dings on my credit 1 each month . I was told multiple times we are going to close and didn’t . I still haven’t got $4,900 they owe me . Was honestly the worst experience in my life !!
Review by Anthony Hatcher for Tom Jessop
Completed transaction on November 17, 2020
My escrow was heavily delayed and had to spend 5 nites in a hotel because needed documents were not communicated to my real estate agent on time. That delay cost over $1000.00 including my furniture storage. HAD TOM NOTIFIED US AT THE BEGINING OF THE MONTH THAT ADDITIONAL DOCUMENTS WERE NEEDED WE WOULD HAVE THE LOAN FUNDED AND ESCROW COMPLETED AND CLOSED. The end process was a disaster. Anthony Hatcher
Review by Tiffany Tram for Eva Melgarejo
Completed transaction on November 3, 2020
As a first time home buyer, I was explicit about my lack of knowledge and intentionally asked Eva to over-share info, tentative timeline of events and documents due. I repeatedly had to seek out answers from your team, asked for clarification, and follow-up questions. There was a lot of info that was only provided AFTER I ASKED, such as when documents needed to be returned, clarification on what certain processes meant to me as the buyer. Very stressful process and utterly disappointing service
Review by Kevin Juenger for Anonymous Anonymous
Completed transaction on November 3, 2020
Early on, the communication was good, but once I sent in all the required documents, communication was non existent. No one within New American Funding knew what the others were doing. The closing was a mess, the closing documents were incorrect, taxes & insurance were to be escrowed and were not. The funding was delayed and not wired when it was supposed to, we were not happy with the process.
Review by Terrill Hansen for Inez Garcia
Completed transaction on November 2, 2020
Little communication on the process. She would email rather than pick up the phone if something needed urgent attention. I had asked for information to be emailed to me so I could see the figures in print. She never sent that info.
Review by David Cummings for Anonymous Anonymous
Completed transaction on October 31, 2020
Initially, when we were choosing which loan company we would go with, Paula was very responsive and informative. However, after we chose New American Funding, she was no longer responsive to emails, texts, or calls. When I was able to get in contact with her, she was not able to give me much information regarding the questions I had and was not willing to put me into contact with someone who did. It was a frustrating experience.
Review by Nicholas Nilan for Anonymous Anonymous
Completed transaction on October 15, 2020
Sam was fine but he was very slow on responses due to the amount of accounts he is working and time required on the phones. He also made some critical errors in the process including confusing the terms of the loan, the loan originator, the need for an assessment, the closing costs and more. I felt like I did a lot of work to keep this refi on track and to completion.
Smart Moves Start Here.