New American Funding Reviews

David was very long winded in his communications. Initially he took up a large amount of time compared to other reps at other companies.

I was told in beginning price of $5600 to close and at closing time it ended up being closer to $9000. He had no advice or knowledge for a first time buyer. Very nice to speak with just feel like he needs more training.

The process took way too long from July until February. People are showing up to my house or calling me on my phone that I was not expecting and I had to adjust my schedules to accommodate that. Everything with this team was A$AP ASAP when they were moving slow as a turtle remember seven months Lee Duran and Mr. Dominguez were excellent but a few others on the team I’m going to keep it GP because I don’t use those type of words but I would not recommend that team to anyone. And just a bit of advice you know how your job is supposed to go the customer doesn’t so for you to assume that they know anything means you lost everything has to be explained thoroughly and you cannot continue to say I need A form that I submitted three times on several occasions it was just really ridiculous and I wanted to just say Forget it on several occasions. I had to pay my mortgage three times because of their inconsistency. I was told not to pay my mortgage in September not to pay my mortgage in October not to pay my mortgage in February each time something went wrong and I was nervous about being behind in my mortgage payments. I felt like I was dealing with a car dealer and that should be enough said. Not recommended!

My experience with Jessica Kelly was great. Thank you for your help.

Everything

Not a jab at Amy Chick, but your company almost made me lose the house because of a clerical error that wasn't caught until the day of closing, even after the closing had be delayed by a month to begin with. The clerical error ended up costing me another 100$ a month. Then you guys forgot to send the paperwork on the day of closing which jeopardized the deal again.

I have a bad experience for 3 reasons: lack of management, ethical issues, lack of compliance, and delay of information. First, the team lacks project management skills. They send requests without informing a due date. Then, they just call in one random day saying they need the information on the same day. I had to skip my job many days to finish requests that were not previously agreed with a date. Second, the team send me an estimate that made me choose your bank to work with. After some time, when we were in contract buying a house and couldn't change the loan company anymore you just changed the rates. You increased by 0.5% and almost $200 more in each monthly payment. The rate lock should have been done when we applied and not after. Wells Fargo for example made the rate lock as soon as I applied online. Moreover, you increased our down payment in the week of the closing because of a mistake trying to approve us as a low income, even after checking our documents and seeing since the beginning that we received more than the double of the requested for home instead. It makes me think that you are anti-ethical and provided me an estimate just to close a deal, even knowing it would change in the future. Third, you didn't follow a federal rule that states you should send the closing details 48 business hours before the closing date. I just received the information less than 4 hours before the closing. I had to run to the bank and delay the closing trying to solve all the tasks needed. Finally, you didn't send upfront a copy of all documents we had to sign in the closing. These documents should be reviewed by our attorneys before we sign, and not after. In summary, your process needs a lot of management improvement to be more transparent and reduce the stress you apply to your customers.

There was so much back and forth and screw ups regarding the contract. Told one thing at first then it changed