New American Funding Reviews
Review by Michael Auger for Christopher Fidrus
Completed transaction on October 23, 2023
Refused to give us a complete list of things we needed to submit in order to get a pre-approval letter. Kept being told we need more and more.
Review by Christopher Samoranski for Sarah Smith
Completed transaction on October 23, 2023
We agreed to Cash offer program with Sarah who subsequently decided to go another way without discussion or notification until a couple of days before we were to originally close. She then informed us that we’d have to finance the entire purchase amount unless we could come up with $100k cash and that it would cost us an additional almost $700/month for the loan duration. She then offered a ‘recast’ program to recast the loan back to the original term if I paid $100k toward principle upon closing of the house being sold. But wait, government loans such as FHA and VA are not allowed to be recast so we’d have to enjoy at least seven months of the increased loan amount and then we could refinance the loan if it was to be financially beneficial to us at the time. During all of this over the course of several rough days and some difficult, straightforward conversations, Sarah never took ownership and accountability but only tried to say that these are difficult and emotional times, even after I apologized for being deservedly straightforward in our conversations and raising my voice which I almost never do and felt bad about. When I chose to discuss all of this with her manager and ask that Sarah be removed, the manager chose instead to play an interfacing role, dealing with me, while allowing Sarah to continue being involved and earning her commission. Dealing with the manager was pleasant and informative, when we were able to communicate, and being a leader myself, I would not presume to tell another leader how to handle her team and thus, followed her lead even though I was not in agreement. I believe NAF has some very good programs and am interested to see how the company does going forward. However, based on the lack of knowledge, sharing of information that does not apply, and allowing Sr.Loan Consultants to take action without client discussion, I will not be recommending NAF.
Review by Gary L Harber for Brent Scheffler
Completed transaction on October 22, 2023
It would have been better if your employees had listened and did not lie to the homeowner
Review by James Arnold for Shevell Anderson
Completed transaction on October 21, 2023
Never gave me a chance I'm already approved waiting for settlement thx for nothing
Review by Nadine Jean for Tammy White
Completed transaction on October 21, 2023
I heard back from Tammy White one time only, and that was to gather my information and I never heard back from her again. I was warned by other people that she fails to communicate but I gave her a chance anyways. Would not recommend her at all.
Review by Alexei Lebedev for Rob Arias
Completed transaction on October 21, 2023
Rude and pushy communication.
Review by Gary Maziarz for Anonymous Anonymous
Completed transaction on October 16, 2023
Absolutely the WORST CUSTOMER SERVICE!! Phone tree sends you in loops, getting an agent is pointless because they don't care or just don't know what they're doing Avoid this lender... they are definitely NOT WORTH YOUR TIME
Review by Gary Maziarz for Anonymous Anonymous
Completed transaction on October 16, 2023
Absolutely the WORST CUSTOMER SERVICE!! Phone tree sends you in loops, getting an agent is pointless because they don't care or just don't know what they're doing Avoid this lender... they are definitely NOT WORTH YOUR TIME
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