New American Funding Reviews

If you are thinking about using this customer for a house that needs renovating, don’t! I’m a contractor in Hot Springs Arkansas working at a customers home that uses these people for a loan and I’ve been waiting on 32k for 3 weeks after I completed a 5 month remodel. They keep telling the homeowner new things needs to be done in order for me to get paid and that the owners have to pay me out of pocket for the work. Princess, the disbursement “specialist”…..trash. Horrible communicator and lies. I don’t recommend them at all!

I definitely encourage others who are looking to used New American Funding to consider another company. My spouse and I ended up waiting 5 months to close and get our money. We were guaranteed a lower interest rate initially, and receiving updates from NAF was very challenging. Some of our questions never got answered and unfortunately we invested too much money by the time we realized this company operated so poorly and are now stuck with them. Please don’t make the same mistake as us.

What a horrible experience as first time home buyers. Our loan officer was always out of the office for weeks at a time and never gave us notice, we could never get ahold of him and always had to reach out to them to find out what was going on and still haven’t heard a word from anyone since closing on our home 2 weeks ago. Such a waste of the extra money they charge over other places, for closing costs when they didn’t help do a single thing. Definitely will be going somewhere else in the future.

I am not sure why everyone who left a rating got the 5 star service? I did not. As most people know gathering all of your financial info to get a refi is no walk in the park. After our initial contact with Jake and providing this information a few weeks went by. I called and got voice mail. A few more days and sent an email. 2 more weeks another call to voice-mail. Followed by email. After a month I called the office. That night I got a sorry email saying my financial info went to his junk mail. I replied and said to move ahead. No response so I called again and yep you got it voice-mail. I followed with another email and again voice mail only. So sad. If you couldn't help me why did you waste my time! And oh ya interest rates went up in the mean time. Mann mortgage doesn't need your business ??

I started my mortgage processing journey with mel. When I lock the mortgage rates, it was given without any points. I find the initial loan estimate it had no points And write before closing. I found out that there were 2 points. Added to my mortgage. I had two clothes and therefore I agreed on paying the points. My title mentioned it at townhouse, but the mortgage calculated as condo and edit points. After speaking with robert, I was able to remove one point, but the other point was still left on the mortga. I only had an option to proceed. Therefore, I had to accepted and closed on the property. I feel like I was scammed as initially. I was promised the mortgage without points and right before closing the points were added. I felt it was unethical business from NAF therefore me experience was unpleasant. I would not recommend this to anyone based on my experience.

He could have done his job better and more timely.

He never answered my questions again and I only asked once, he did not answer me anything else about my possibility of credit, etc., I gave all my required documents and received no response.

My first experience with purchasing my home was great but my recent experience with purchasing my 2nd home through Ashley with new American funding was terrible I was left homeless and had problems with getting current dates and information took a week off work still was not able to close it was a mess not a good experience at all the 2nd time around