New American Funding Reviews

My fiancé changed insurance companies And we are now going on almost a month and no one from this company has called him back or State Farm. I actually had to upload the policy through a random website a customer service representative gave me over the phone.Seriously he pays you on time and is tying to do the right thing and no one can return a call to him or the insurance company.HORRIBLE CUSTOMER SERVICE!

How are they in business still? Terrible loan officer, Heather Petrillo. She cannot meet deadlines and should not be a in position where other people rely on her.

Not a good experience when I called or text no one called me back. They had my loan for 3 weeks no status calls no return calls Heather was inconsiderate avoiding me she was never available ask for manager Greg no call from him either. I never treated my clients like they treated me. I always called my clients back always. Spent over 20 years in this business if you made a mistake and you didn't know what your doing ask for help. I called my other friend in the business and was told you should have never held the loan that long and got an answer from him in 1 day. Very disappointed.

I would NOT recommend ever working with Greg Riordan at New American Funding. I wanted to give a local broker a chance and I deeply regret doing so. We were up front with all of our information and he failed to recognize a critical component that ended up changing everything. We lost the house we were in escrow for due to Greg’s incompetence. Not onlydid he cause us to lose the house but he also was a rude & inconsiderate. I have heard of other people having the same experience where they also lost the house they were in escrow for because of him. In today’s market I would not take a risk and choose Greg as your broker.

The worst service anywhere, lied to me several times about how my loan was going. to 5 months to get no where with these fabricators. hired a low ball appraiser to under appraise my home for refinance. they were so bad they returned my $550 fee. Maybe Reardon is better, but Patrillo and company total let down. I got prequalified and did not get a call back for 6 weeks to start process Total waste of time. Go with Finance of America if you want honesty and competent service.

I worked for NAF for 2 years. I was laid off with absolutely no warning due to the market shift. After work one day a complete stranger from NAF called me and explained I was laid off and that today was my last day. I asked if I did anything wrong and she assured me I was an excellent employee, but NAF couldn’t afford to keep me because of the slow market. Which I understood, work had been very slow for a couple months. Immediately afterwards I saw on LinkedIn that the top producing loan officers were taking on an all inclusive trip to Hawaii.Several months later I saw on Indeed that my old branch was hiring for my old position. So I applied, and the recruiter, Jessica Zazueta, informed me that I was a shoe in and that she’d be in contact with me. A week passed and I emailed her for an update and a timeframe I could expect to hear back from her, she said they were wrapping up interviews and she’d call soon. Two weeks later I emailed her again, but she never responded. A few days later I called and left a message, no response. Over the next couple of weeks I tried getting in contact with her, but she never responded. Eventually I reached out to my old manager, who said she hired someone else. I wasted so much time waiting for a response, I turned down other opportunities because I thought I was a “shoe in” all because the recruiter didn’t have the respect to inform me the position had been filled. You’d think a recruiter would be used to doing this, but apparently I wasn’t worth her time even though I was so dedicated to this company. This company doesn’t see employees as people. I don’t recommend working here.

Laborious Claim process. Had roof replaced. Insurance payments have to be endorsed by mortgage lender, NAF. It takes up to a month to get the endorsed check back with much nagging on our part. No local office available to handle such situations. Online Google listing is old; this location is vacant. I hate it when they sell mortgages to a__hats like this company.

I'd give them a zero but I don't have the option. While I am 100 percent paying my mortgage on time they have failed to pay my homeowners insurance putting my policy and credit rating in jeopardy. I have wasted hours on the phone and still cannot get an answer. Beware, they are unreliable and unresponsive.