New American Funding Reviews

Heather did not listen to me regarding the loan. She did not communicate to me until closing that to get the interest rate I had to include my taxes and insurance with my payments. Thea was amazing and is very calming and professional. She helped me the most and works hard.

Advocating for me, if you are not familiar with USDA you should not offer that loan service, you should have USDA contacts, you should not have given up on your client. I did your job for you, I made the phone calls to USDA. I was able to advocate for myself to prevent homelessness. Your team needs to be trained on what exactly needs to happen in this kind of situation rather than saying “ we all have performed well” and throw in you’re hat. This was by far the worst experience.

There is only a 500 character limit for this review and that is not enough to cover the list of inaccuracies and the woefully disappointing customer service I received. I am a family member of a NAF employee and expected to be treated as part of the NAF family. Instead, it was assumed that all of my questions and concerns would be answered by my family member instead of by my loan officer or LO assistant. If you want to know more about my experience, please contact me directly.

My experience with this process was awful. Nothing was ever upfront. If I was told one thing one day, it was totally different the next. Information that should have been communicated via phone was emailed, which I felt was very unprofessional. I’m thankful that I was able to close on my home but I would never send any friends or family to this company.

No communication between loan officer and client as well as loan officer and realtor. I would go days calling and leaving voice messages (my client as well) and wouldn’t hear anything. Just very hard to work with and my client was very upset at the lack of communication and effort the loan officer (Brandi in particular) put into her loan.

Not at this time as it won’t change anything. I would recommend effective communication in a timely manner and remember to follow up on all clients. I have shared this information with the Conpajy and I hope that you all work to improve this vital process within your company.

Better communication and organization would have made this a better experience. I would not recommend Nichole Allison to anyone I know interested in buying a home. Documents were delivered late. My name was spelled incorrectly on closing documents. The appraisal for my home was ordered late. My closing took five hours due to Nichole and her team being ill prepared. Absolute worst home buying experience ever.

I was told incorrect information concerning the amount of the loan and what the lender verse seller would contribute to the closing costs.This was not communicated to me untill I arrived at closing.I was given the incorrect date and time of closing. I was told through email important information that was not displayed on our Closing Documents. I believe better communication would have lead to a better home buying experience and would not recommend anyone go through this process.