New American Funding Reviews
Review by Marilyn Madden for Anonymous Anonymous
Completed transaction on January 4, 2021
At the beginning the communications were unclear. I was given misinformation about rates and was initially told that I could get one type of loan rate, but then told it was a mistake. At one point during a clarifying question, I was answered rudely and eventually hung up on. Eventually, I worked with others in the company who were clearer with their communication and the loan went through. The document upload process is not user friendly. It should be streamlined.
Review by Raven Finney for Micheline StFleur
Completed transaction on January 3, 2021
Communication was a major issue with the buying process.
Review by Brandon Haws for Anonymous Anonymous
Completed transaction on January 3, 2021
It took two months to get a refinance done and i was asked on multiple occasions to resend things i already had. Their communication between themselves and to us was poor. We would get an email the night before needing something the next day that required signatures, and had i not been checking constantly I would have missed it and not got it turned in on time.
Review by Kari Jackson for Anonymous Anonymous
Completed transaction on December 29, 2020
The entire refinance experience with New American was frustrating, time consuming and unpleasant. There was poor communication regarding timelines and expectations, I had to reach out multiple times for updates. When something was needed from me, I was asked repeatedly to send it (which I always did within 24hours) , but then things were stagnant for months. I was lied to on the day of closing, stating there was no notary available when in fact the documents weren't ready. Terrible experience
Review by Mark Haile for Michael Hakun
Completed transaction on December 25, 2020
In my opinion Michael Hakun had a bad attitude.
Review by Lindsay Wynn for Anonymous Anonymous
Completed transaction on December 21, 2020
Things were different at closing than discussed and shown to us. We should have seen that before the closing date. It took a long time to get this completed. The attorney was an hour late and no one was there to represent the loan to discuss questions.
Review by Araceli Sosa for Jose Perez
Completed transaction on December 18, 2020
I am very grateful to Jose for accepting to work with us for our house loan, but the rest of my appreciation is for his assistant Maria. She is a very sweet and humble person. She was extremely communicative about the whole process from day 1. There was a hiccup right at the closing of our home, which I feel could have been handled differently. I also feel that Jose could have been more involved in the process. I can’t say I’m dissatisfied but service from him could have been better.
Review by Lawrence Peterson for Tom Sinak
Completed transaction on December 17, 2020
We began our refinance with Tom in August. We received initial document requests as early as 8/21/20. We did not need an appraisal so we were told our refinance would be quick. We did not close until mid December! During the long waiting period we received many offers from other financial institutions with better rates than we were offered with New American, our existing mortgage company. We felt there was not much effort to expedite the loan or to ensure we got the best rate possible.
Smart Moves Start Here.