Craig Tobin Branch Manager

Ruben T.

Transaction Completed:
7/8/2025

"easy to communicate always available when needed"

Erica A.

Transaction Completed:
6/29/2025

"Craig is always quick to respond and willing to go above and beyond to find answers to questions and offer help. He is knowledgeable in his field and professional and courteous. Craig is great at communicating and keeping the transaction moving in a timely manner and a pleasure to work with!"

John L G.

Transaction Completed:
6/29/2025

"Purchasing a home is one of life’s most significant milestones, filled with excitement, hope, and, at times, a little anxiety. But with the right team, the journey becomes less daunting and far more rewarding. Our recent experience with New American Funding was not just smooth, it was exceptional, thanks to the dedicated and knowledgeable professionals who guided us through every step of the process. From our very first interaction, Craig set the tone for what would become a standout experience. He was approachable, patient, and incredibly well-informed. As our Loan Officer, Craig took the time to answer all of our questions thoroughly, explaining mortgage options, interest rates, and timelines in a way that made everything easy to understand. His transparency and responsiveness gave us immediate confidence that we were in capable hands. Craig didn’t just process paperwork; he built trust. He listened to our goals, our concerns, and our long-term financial plans. When we weren’t sure which loan product made the most sense for our situation, Craig offered detailed comparisons, broke down monthly payment expectations, and helped us weigh the pros and cons. His insight enabled us to make informed decisions at every step. Once we submitted the loan application, we were introduced to Bernice, our Loan Processor, and the second half of this incredible team. Bernice exemplified professionalism and attention to detail. Throughout the entire process, she kept everything on track with friendly reminders, clear requests, and timely updates. She always seemed to be one step ahead, double-checking documentation, anticipating questions before we asked them, and ensuring we remained on schedule. What stood out most about Bernice was her personal touch. Even when she was managing multiple files, she never made us feel like just another loan. She followed up promptly, explained next steps in plain language, and worked closely with our realtor and title company to keep everyone aligned. Her calm demeanor and meticulous work ethic made what could have been a stressful process feel completely manageable. We encountered a few typical hurdles along the way, as most homebuyers do, but Craig and Bernice never wavered. They communicated effectively, resolved issues promptly, and consistently kept us informed. Their coordination and collaboration were seamless, and it felt like we were being supported by a team that genuinely cared about helping us achieve our goal. From pre-approval to final closing, the process was efficient, organized, and customer-focused. There were no surprises, just clear expectations and timely execution. Thanks to Craig’s guidance and Bernice’s diligence, we closed on our home feeling confident, grateful, and excited about the next chapter in our lives. In an industry where speed and service matter, New American Funding delivered on both fronts. But more than that, they delivered peace of mind. Craig and Bernice exemplified what customer service should look like: responsive, compassionate, and committed to excellence. We wholeheartedly recommend New American Funding to anyone looking for a trustworthy lending partner. And if you’re lucky enough to work with Craig and Bernice, you’ll know exactly what we mean when we say this wasn’t just a transaction, it was a great experience."

Emmalia T.

Transaction Completed:
6/2/2025

"Thank You for everything!!! the process was a breeze!"